Privacy Policy for Havenstone Estates
Welcome to Havenstone Estates. This Privacy Policy describes how Havenstone Estates ("we", "us", or "our") collects, uses, and discloses your information when you visit our website or interact with our services related to luxury property management. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include bespoke property management, high-end tenant placement, concierge services, property maintenance and renovations, financial reporting and investment guidance, and marketing and lease administration.
- Personal Information You Provide: This includes information you provide directly to us when you inquire about our services, register for an account, subscribe to newsletters, or otherwise communicate with us. This may include your name, contact information (such as email address, phone number, physical address), financial information (for property transactions or rental agreements), and property-related details.
- Information Collected Automatically: When you visit our site, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand user behavior and improve our online platform.
- Information from Other Sources: We may receive information about you from third parties, such as public databases, joint marketing partners, and other third parties when you choose to link your accounts with those services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including facilitating property management, tenant placement, and concierge services.
- To process your inquiries and respond to your requests.
- To personalize and improve your experience on our site.
- To send you marketing and promotional communications, where you have subscribed to them.
- To conduct analytics and research to improve our services and site functionality.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, analytics, marketing, and IT services. These service providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
- For Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information for other purposes with your explicit consent.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy, your personal data, or our data handling practices, please contact us:
Havenstone Estates
387 Flinders Lane, Suite 1205
Melbourne, VIC, 3000
Australia